Gloucester, Virginia
With Company response Not resolved

I purchased a nice Husqvarna Rotary Lawn Mower in May last year. I use it only to mow my home yard.

(1/2 Acre) Only the hard to ride areas. I mowed my yard one time this year and second time mower would not stay started. I took it along with my receipt and Manual back to Sears. They called the service center to verify they would work on it.

May 13th this took place. May 24th I was contacted and told my mower was back. I went to pick it up on 27th and found it was sent back with a note saying they no longer service that brand! I was given a local number that was closed and not back till Wednesday.

I was emailed another number from Sears and just hung up with that number after being on hold over 10 minutes.

I just want my mower fixed and feel Sears should stand behind it. It is less than a year old.

Monetary Loss: $230.

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We have learned that this winter en we purchase a snow blower that we will buy in from our local equipment company and NOT Sears. We have had nothing but trouble with Sears and so we are going to go elsewhere this time. Hope you can get your issues resolved.


Had the same problem!!! Contract Husquavarna (google husquavarna customer device) & they'll tell you where you can take it to get fixed under their warranty


I actually took the mower to a Sears preferred location to get repairs done. They told me it sounded like a fueling issue and not under any warranty.

I got them to tell me what it would cost and they estimated a minimum of $135.00 to have new carburetor installed.

Mower cost $230.00 less than a year old so I decided to not have it fixed and just reconsider who I do business with.


Everyone just wanted you to know that the response below to my complaint is just eye wash!! Bottom line is I bought a $230.00 Lawn Mower from Sears used it for 5 months doing trim on a 1/2 acre lot.

This year it will not stay running and Sears basically said they are sorry. They don't service that brand anymore. I took it back to them with receipt and everything showing I had it less than a year. They actually sent it in and kept it two weeks.

Told me it was ready to picked up. When I picked it up the Store employee saw that the mower was returned to them and no repair made. Again a note saying they were sorry. They do not service the brand any longer.

I live less than two miles from a Lowes and Home Depot.

Not to mention Wal-Mart. I guess I should reconsider who I do business with.

Sears Response


I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. We are very sorry to see that you are having issues with the repair of your lawn mower. We do our best to make every service interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience and see what can be done to make things right. At your convenience please contact our office via email at so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the lawn mower is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Ken31) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support