On Feb 19, 2013, I ordered a mattress online from Sears to be delivered to my brother. I paid with credit card, and was told it would be delivered "by Feb.
26th". Upon inquiring that evening why it had not, I was frustrated by repeatedly being told to call another number, then another, and sometimes back to one I had been directed to before, until I finally demanded to cancel the order. On Feb. 28th, my brother was called by Sears to advise the mattress would be delivered "between 2:00 and 4:30 p.m." March 1st.
He reported receiving another call about 4:00 p.m. Mar 1st that it was on its way. About 6:00 p.m. when it had still not arrived, he called to check and was told "they could find no record of such an order".
Around 8:30 p.m., I called Sears to inquire; was offered to reschedule (I refused); was offered a $50 Sears gift card (again I refused as I never intend to buy from Sears again); and was finally hung up on by the representative named Jessica.
My brother still needs the mattress.
I either want it still delivered immediately (next day?), and feel the shipping charges should be refunded. If this is not feasible, I need to be assured the full original charge has been refunded and the order cancelled.
Product or Service Mentioned: Sears Credit Card.
Monetary Loss: $330.