On Feb 19, 2013, I ordered a mattress online from Sears to be delivered to my brother.I paid with credit card, and was told it would be delivered "by Feb.
26th". Upon inquiring that evening why it had not, I was frustrated by repeatedly being told to call another number, then another, and sometimes back to one I had been directed to before, until I finally demanded to cancel the order. On Feb. 28th, my brother was called by Sears to advise the mattress would be delivered "between 2:00 and 4:30 p.m." March 1st.
He reported receiving another call about 4:00 p.m. Mar 1st that it was on its way. About 6:00 p.m. when it had still not arrived, he called to check and was told "they could find no record of such an order".
Around 8:30 p.m., I called Sears to inquire; was offered to reschedule (I refused); was offered a $50 Sears gift card (again I refused as I never intend to buy from Sears again); and was finally hung up on by the representative named Jessica.
My brother still needs the mattress.
I either want it still delivered immediately (next day?), and feel the shipping charges should be refunded.If this is not feasible, I need to be assured the full original charge has been refunded and the order cancelled.
Review about: Sears Credit Card.
Monetary Loss: $330.