Customer service
1 comment

Technician showed because of no cooling in 3 year old elite refrig. (4th service call in couple of years).

He was in my house 5 minutes total, opened refrigerator, put his ear to refrig. ordered new condensor and serveral parts totaling nearly $600, added $99 service fee and set up new technician service. He did not inspect the condensor--no meter readings, nothing. Now I have to wait 10 day for repair that may not be properly diagnosed, with spoiled food and no refrigeration.

This is an outrage and should be investigated for fraud on the consumer.

I wouldn't buy a screw driver at SEARS. How Sad to see a once great company destroy itself.

Product or Service Mentioned: Sears Technical Support.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service and technician quality, Lack of empathy to resolve, Unfair.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Sears owner and incompetent management destroyed sears. Every useless manager that has a job will never work again when they go bankrupt.

No company in there right mind would hire anyone that had something to do with this shipwreck. Rochester NY

You May Also Like