Service tech came out; said $399 to fix washer and would put parts on order; all other charges would be under warranty. We wrote a check; the parts arrived and took a total of 3 weeks to get someone here.
The new service techs said that it was not covered and wanted an additional $899 for a total of approx $1300. A new machine costs that. We said no and they said Sears will refund except for $79 trip fee but they said call customer service and they will refund it. I called Customer service, talked with chris, very rude, unhelpful and adamant that trip fee is not refundable.
I subsequently did email conversations with two people--said could not refund trip fee even though I asked for my request to be escalated to upper management. Terrible service!
Bait and switch!
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