I purchased blinds for my daughters room through Sears Online. When I received the blinds the mechanism inside was broken.
I called them and asked them to replace the blinds and the answer was an emphatic NO! Because the blinds are a custom fit item they would not return them. However, the item was damaged goods! I spent over 40 minutes on hold through various different 'customer service' members (customer service, yeah right), and they refused to replace the damaged item, stating that if I had purchased it with a Sears credit card, then maybe they would consider.
I would never buy from Sears again! To not be able to exchange damaged goods that you have already paid for is consumer fraud as far as I am concerned.
Monetary Loss: $32.