I also need to share my experience with all the people that have written their complaints, and add myself to the list of people that will never deal with Sears again! As my problem has not been resolved yet, I don’t want to disclose all the details, but I will do so once the promised resolution is reached which is supposed to be today.
To all the people still having trouble with Sears, I would strongly recommend that you file a complaint with The Better Business Bureau. http://www.bbbmwo.ca/ they have been able to help me get to where I’m at with Sears today. Also, anyone who is considering a purchase from Sears should also look at The Better Business Bureau review of the company http://www.bbbmwo.ca/commonreport.html?bid=17067&language=1&bureau=&bbbid=
I have had an ongoing battle with Sears Corporate Customer Service for over 2 months. I have been talked to like an ***, hung up on and refused any information as to whom I can contact that is higher up than Corporate 1-800-664-1888. To me that was just adding insult to injury.
I have found out that the Corporate Customer Service Manager is Jennifer Boutilier, email@example.com, you can reach her through the 1-800-664-1888 x2552, but she is too high up the corporate ladder to deal with calls. Don’t give up people! keep trying!
Will post more detailed information once resolution is achieved.
Product or Service Mentioned: Sears Manager.