DIFF DEPTS are outsourced in diff countries and can't communicate effectively i had an order that was canceled--multiple times--- that never got refunded. was not resolved after 6 calls--each an hour long of constant transfers.
i finally just gave up and disputed it with my cc company. will NEVER order anything from sears again.
One employee outright lied to me and refused to give me his employee number-- he said it was against company policy. The next employee I spoke to said that was false.
First guy was just trying to dodge responsibility for anything. Absolutely disgusting.
Monetary Loss: $80.