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Ordered a treadmill, delivery guys didn't have the right tools so had to be done on another day. Called every number known to man that I could get my hands on, complained to people who are not even in America so I got nowhere.

Couldn't even get anyone from Corporate Headquarters. No wonder Sears is going out of business. I can't believe they installers do not even have an allen wrench. How can anyone send out installers without the proper tools?

Absolutely mind numbing.

Unfortunately, I was not able to be there other wise I would have let them borrow my allen wrench. I am a girl and I have a couple allen wrench sets in my garage.

Have to take another day off work due to the stupidity of installers and Sears.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Problem with delivery.

Preferred solution: Send the installers back today and I will loan them the proper allen wrench.

Sears Cons: Worst customer service.

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