I ordered shoes for a relative. When I opened the box, 1 item was damaged, another was the wrong model.
I had to google sears to find the customer service number.
They kept me on the phone for 1 hr 10 mins! They refused to acknowledge the special deals that I enjoyed when I ordered( which is why I ordered with them in the 1st place), and wanted to charge full price + delivery for an exchange.
Finally i am supposed to feel lucky that I got charged full price and bigger delivery fee, but $10.00 will be credited to my visa "later". I hope they do, I will update
Review about: Sears Delivery Service.