Our old dryer went out so we went to the Sears Appliance Outlet to see what they had. Found a great deal on a dryer and paid for removal of the old and delivery of the new one.
Sears Home Delivery called to say that they would deliver our dryer between 2 and 4pm. At 4pm no one had still showed up and I had not received a courtesy call to let me know that they would be late. I called the 800 number to find out where they were since I needed to leave to pick up and take my children to a music rehearsal by 4:30pm. The person on the phone informed me that they were on their way.
I explained that I needed to leave very soon and I didn't think there was enough time to remove the old dryer and install the new one. He said that they should be at my house right now. I said that I was sitting in my house and no one was there yet to deliver anything. I said that I needed to have the dryer delivered the next day and would like it to be the first delivery.
He said no way was that possible. I said that I was told a time by Sears that they would be here, they did not come when they said and I never received a call to let me know that they would be late like most reputable companies do. He said there was nothing he could do. I asked to speak to the supervisor.
After waiting on hold for at least 10 minutes, the supervisor proceeded to tell me that they could re-deliver the dryer in two days. I said no, that that was not going to work for me and I wanted a refund on my delivery. He said he could not do that, but he would give me a $50 Sears card. I said no (why would I want to shop at Sears again?), I wanted my dryer delivered first thing the next day and I wanted the fee refunded.
He said no. I called the national line to complain, but all they said was that they were sorry.
I think Sears customer service stinks!
Product or Service Mentioned: Sears Delivery Service.