Not resolved
Exchange, Refund and Cancellation Policy
Product or Service Quality

I purchased a pair of shoes through Sears, received my order, and they were not as described so I sent them back. My return package was received by the returns department on June 23, 2016.

It has now been 27 business days (July 29, 2016) and I STILL have not received my refund. I called into the customer service line to complain and get my money back only to be told I will have to wait another 3-5 business days to receive an answer on my refund! This is absurd!

Their return policy says refunds are issued within 2 weeks. That's obviously not accurate at all!

Product or Service Mentioned: Shoes.

Reason of review: Problems with payment.

Monetary Loss: $39.

Preferred solution: Full refund.

I didn't like: Not giving me a refund for over a month.

Company wrote 0 public responses to the review from Jul 29, 2016.
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