Hi, yesterday I went to Sears and bought 3 bras (1 leopard print bra, 1 black bra, and one purple). One of them (the leopard print one) had no tag, so the cashier told me to grab the same bra in a different size so that she could scan the product. I went and brought her a different size so she could. In total the order came up to just over $80.00 but I got $20 off because of the %30 off deal.
When I got home, I tried on the BLACK bra. I noticed it felt tight and uncomfortable, so I took it off, put it back in the bag with the receipt and left it until today. I went back to Sears, and went looking for bras that would fit. I noticed a ton of the bras were mislabeled. I picked out 3 of the same style bra (same as the black one I previously bought), and then went to customer service to return them. A lady came up to help me, she didn't say hi or ask how I was, which I thought was a bit odd because the people working at Sears have always been friendly, and she just did not look happy. I told her what happened, and I asked if I could exchange the bras. She looked through the bras I was trying to return, and before even looking at the receipt she said she had to call the manager, which again, I thought was odd. The manager came and very rudely said she couldn't exchange them, so I asked why, and she told me that the leopard print bra had no tag on it, and that it had spotting on it. I never tried on that bra, and then I thought, why would the cashier from yesterday sell it to me if she wasn't allowed to? So I told her that the only one I tried on was the black one, and she told me there was a return policy and that I couldn't return bras. She asked me to read the return policy stand that was set up, so I read it and it said absolutely NOTHING about not being able to return bras. I left extremely angrily, because I just spent $60 on bras I can't wear. I also forgot my receipt at the customer service desk. When I got home, I checked the online store policy as well just to be sure, and sure enough, there was NO policy on returning bras.
So basically, I tried on one bra, and tried to exchange them all within 20 hours of me buying them, and they turned me down completely. I think it was completely unfair for the manager and customer service lady to be so rude, AND to lie right to my face about a store return policy. I wanted an exchange, but now I just want my money back.
Product or Service Mentioned: Sears Cashier.