We purchased a Kenmore washer and dryer from Sears, with a one-year warranty included. The washer stopped working.
We called Sears the next day. They said someone would be out 2 days later. No one came. We called again.
They said someone would be out 2 days later again. My wife was there when the man finally came to fix it, she said all he did was unplug it and plug it back in. It worked initially so he left. A few minutes after that it stopped working again.
My wife called the guy back and he said he couldn't come back out without Sears telling him to. My wife called Sears, they said they couldn't make a new appointment until he cleared the ticket. My wife called him back and he didn't answer and hasn't called her or I back after leaving voicemails several hours ago. I called Sears and they said we would have to call again the next day and make a new appointment but they don't know when they would be able to come out again.
We were at almost a week without the washer working and had gotten the run around from Sears and the man who was supposed to fix it the entire time. I will not be purchasing anything from Sears again.