State: Texas Clear all filters (295 of 5487 reviews match)
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Spent $10,500 on a new unit installed by Sears. Within a week there was water leaking from our ceiling. Had to take off work for them to repair it and again for them to come take care of the wet spot on the ceiling. Now, 3 months into new unit it’s blowing a mildew...
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1.0
#1357461
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Sears ain’t ***

my Refrigerator is broken I have a service protection plan.and call them to come fix it.the repair man came 2 more weeks for parts.so that one month I have to wait with out a refrigerator.also I’m a diabetic so never deal with them.company sucks.i will beaver sears again.
1.0
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#1339096
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Was on phone to about 10 people today and still no results aboult getting my 99.98 refunded to my bank immediately!!!
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1.7
#1311343
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I’ll NEVER buy from Sears again!!! My wife and I have a Kenmore Elite refrigerator and it’s less than 3 years old. It stopped cooling a month ago and we are about to set up the 5th service call because it’s still not fixed! Sears charged us 275 dollars for only 2 hours...
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1.0
#1290314
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Sears - Customers overcharging

I would give them a negative 100 if I could. I was given estimate of $385.00cost for a lennex blower relay installation on an air handler. The estimated labor was $335.56 to install something that takes 5 mins to do. The estimated cost of the blower relay was $50 for an item that you can get off the internet for $20 brand new.
1.0
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#1268905
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After waiting 2 1/2 hours past delivery time and many phone calls. Being lied to about being next to get delivered. Calling for store manager in Abilene, Texas and finial y threading (strike that promising to call my attorney). I get a call from a delivery manager not...
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1.5
I didn't like
  • Could not cancel order terrible
  • Delivery or customer service
#1262473
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This is what I wrote them personally. In the meantime I bought a small fridge/freezer to get through the week. I am by far happy with this kind of service. I have a Master protection agreement for my appliances My freezer and fridge stopped working, though electricity...
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1.0
I didn't like
  • Very poor customer service
  • Voicemail is unending loop
  • Generally very poor customer service
#1261215
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Paid extra to have a washing machine delivered on Sat. Was scheduled between 12-5. At 5 machine still never showed up. Sit on hold for 45 minutes and was assured that the machine would be delivered today still and the driver would be calling. 2 hours later no call and...
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1.0
#1233717
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I purchased a pair of boys shoes online for $43.29. About a week later I purchased a vacuum cleaner for $41.71. I ended up returning the shoes & was told I would only get a partial refund because the shoe purchase had racked up $20 in free cash which was used towards...
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3.4
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#1219039
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Resolved
Resolved: The worst store please don't buy from sears

I bought mattress vs box from north Austin sears store and i payed for delivery, they scheduled shipping for me to next day but on the next day they call me and they want to rescheduled for a week, I was ok week later they did same thing four times over a months and finally they said it is lost. They Don't have it in the store to. It was bad experience. I'm still waiting it is almost two month
2.2
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#1216372
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