State: Texas City: Houston Clear all filters (49 of 5572 reviews match)
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Paid extra to have a washing machine delivered on Sat. Was scheduled between 12-5. At 5 machine still never showed up. Sit on hold for 45 minutes and was assured that the machine would be delivered today still and the driver would be calling. 2 hours later no call and...
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Company wrote 0 public responses to the review from Apr 14.
1.0
#1233717
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I ordered a compressor from sears outlet...a week and half passed before i could make the drive to Houston to get it....once i get there they get my order and tell me the item does not exist. I drove 130 miles to pick it up. One would think that since i got an email...
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Company wrote 0 private or public responses to the review from Feb 01.
vboss5764
vboss5764

Sears customer service has gone to {{Redacted}}.

4.2
#1180531
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See order no. 994053389. I'm waiting for my cash refund from Sears since November 2016. I am beyond unhappy and my patience has been exhausted at this point. I have called and emailed with Sears for months but they always have an excuse for not returning my money....
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Company wrote 0 private or public responses to the review from Jan 01.
1.0
I didn't like
  • Sears refusal to fully refund my money
#1159938
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Sears - Return an item

Sears count the return period since the item was purchased, no since the item was available to pick it up. Customer service really dissapointed me. I expected a better support.
Company wrote 0 public responses to the review from Oct 16, 2017.
1.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I didn't like
  • Lack of professionalism of staff
  • Payment options and customer service
#1116035
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We spend about $5,000.00 buying different items about 1 month ago , at the store Westhaimer and hwy 6 , houston tx, they dont want deliver the item saying the truck in broken, there are not dates and all kind of bs. so far we haven't received them yet after 1 month we...
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Company wrote 0 public responses to the review from Nov 30, 2016.
1.0
I didn't like
  • Delivery people sucks
#964130
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Sears- I ordered a stove, washing machine, Christmas tree and garland for my daughter in Kennewick, WA online yesterday using my Sears card. This morning I get an e-mail that the order is on hold pending verification. Ok no problem I appreciate them being cautious. I...
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Company wrote 0 private or public responses to the review from Nov 06, 2016.
2.7
I didn't like
  • People i encountered trying to get the order approved
#950205
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Let be heard, shout it from me he rooftops. SEARS SUCKS ***!!! I will never buy anything from Sears ever again. I will never set foot in a SEARS store again. I will not let my family shop there. I spent a ton of money with them in last 18 months buying a washer/dryer...
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Company wrote 0 public responses to the review from Oct 07, 2016.
1.8
#932945
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Just bought Kenmore elite washer 1 month ago and it started shaking, called Sears to fix - long story short. There service man came and made the issue worst. After he left couple loads later the washer was still shaking and on top of that would not power on. Then, they...
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Company wrote 0 public responses to the review from Aug 27, 2016.
Anonymous
Anonymous

I just bought a Kenmore washer in December. I had to go out of town and when I came back and found out the washer was very noisy and shaking, it was one day too late to retur...

#908299
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Sears - Poor service
I got my refrigerator deliver to my house but the handler is broken. They tell me is easy to go to the store to get exchanges . The processor is very easy so they don't have to take the whole refrigerator back . I ment that is resonnably so I got my receiver go to...
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Company wrote 0 public responses to the review from Aug 04, 2016.
1.1
#894644
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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i purchased an entire house of appliances 3 years ago The fridge a whirlpool stopped producing ice. Sears repairmen, 2 of them, said it was a manufacture defect. The washer stopped spinning. Have a service warranty on it. Sears repair has been out 7 times. This...
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Company wrote 0 private or public responses to the review from Aug 02, 2016.
WP2008
WP2008

Hi gon2train,We are very sorry for the continued frustrations with your appliance. Unfortunately, we are unable to provide you with any additional support. Any further concern...

1.0
I didn't like
  • Missed repair calls
#893395
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