State: Texas Product: Sears Refrigerator Repair Clear all filters (12 of 167 reviews match)
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Sears in Dallas, Texas - Disappointments

My refrigerator has warranty and protection and has not been working since 27th July 2019 that's when 1st technician was sent to repair it and after that it never worked and 5 technicians have repaired it last one on 9th September. Have lost food, money and time waiting for these technicians. Have been calling for replacement and been put on hold for 30 to 55 minutes then phone gets disconnected. Today and now it's 1245 I have called 6 times and no help. Very divastated and fedup!!
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Review
#1649944 Review #1649944 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Bad quality
Bough a refrigerator back in early Sept. 2016. It has been a lemon ever since. I have been dealing with the warranty protection folks for over 2 years. Basically, i need a replacement. Food spoils or freezes due to having to raise the temp *** on the refrig part. I...
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2 comments
Anonymous
#1733237

Only dummies buy the extended service agreements, you should have known better!

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Review
#1596599 Review #1596599 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Warranty issue
Loss
$823
Preferred solution
refund or replacement , time is running out i have till purchased Sept 21, 2016
I have been a loyal Sears customer in in excess of 40 years. However, this loyalty and confidence in the company’s service reputation has changed due to the unprofessional and rude service received via the customer service telephone representatives and some of the...
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1 comment
Anonymous
#1666585

Never use sears service. They are awful

Review
#1503062 Review #1503062 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears in Austin, Texas - HORRIBLE

1.0
Details
I bought a new refrigerator in August. Sears home repair has been here 6 times. They continuously order new parts. They continually cancel & reschedule my appointments. Every time I ask about their 3 visits, 100% replacement program I get no where. Sears has gone to *** NEVER again will I buy a product from them. Also, funny how only positive reviews are allowed to be left in their Sears Home Repair page.
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Review
#1449994 Review #1449994 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
I have a sears home warranty on all my appliances. Plan # 96585247. I pay about $50.00 a month and have now for over 2 years. My Kenmore refrigerator started cycling through the settings and changing the tempatures randomly through out the day and night. Every time it...
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Review
#1421686 Review #1421686 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service
Preferred solution
Full refund

Sears ain’t ***

1.0
Details
my Refrigerator is broken I have a service protection plan.and call them to come fix it.the repair man came 2 more weeks for parts.so that one month I have to wait with out a refrigerator.also I’m a diabetic so never deal with them.company sucks.i will beaver sears again.
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Review
#1339096 Review #1339096 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service

NEVER buy from Sears!!!

1.0
Details
I’ll NEVER buy from Sears again!!! My wife and I have a Kenmore Elite refrigerator and it’s less than 3 years old. It stopped cooling a month ago and we are about to set up the 5th service call because it’s still not fixed! Sears charged us 275 dollars for only 2 hours labor that did not fix it. We also called the office of the president and they won’t call us back. We recommend never buying from Sears and get your appliances from a store that gives you a warranty that will swap your broke things for a temporary one until they fix it.
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Review
#1290314 Review #1290314 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Problems with payment
1.0
Details
This is very big hassle as well and should be something that is done by your department! If all your technicians are taken, work with a 3rd party and make someone else do the job and pay them without having your customers do all of this! I hope with this message you realize that the above is NOT done and it is beyond crazy! I hope you treat your other customers a lot better then me, because I am sure that you would get other people a lot more mad than me. Think twice if you buy appliances + warranty with Sears...
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Review
#1261215 Review #1261215 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • Unfair return policy
  • Generally very poor customer service
  • Voicemail is unending loop
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • sears support
  • Sears Store 2435
1.0
Details
com 1) Per Exhibit A, I purchased a Kenmore Elite Refrigerator, Model 79572053110, on August 13, 2011 with delivery and possession happening in early October. Although the refrigerator was expected for delivery in mid-September, it was just out of manufacturing in...
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Review
#989849 Review #989849 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
Tags
  • Small claims court
  • repair failed

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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Sears - Refrigerator Repair Review from Houston, Texas

1.8
Details
Let be heard, shout it from me he rooftops. SEARS SUCKS ***!!! I will never buy anything from Sears ever again. I will never set foot in a SEARS store again. I will not let my family shop there. I spent a ton of money with them in last 18 months buying a washer/dryer set, microwave, stove/oven, dishwasher, and fridge. Fridge has broken twice and I have had four service visits trying to fix it. 3 the first time and a current one. Oh and they are all Kenmore. The Sears brand. You think they would want to stand by the products. I do not qualify for replacement because I am short 1 visit. Really? So your stuff has to breakdown more and suck harder before you will do anything? And for the "manager" at the warranty center to say he is sorry but there is nothing he can do...***. You had a chance to make SeArs a comp at that appreciates its customers. But you had an epic fail instead. Customer service is not a game. But if it were, the SEARS would be and is an unqualified loser. GOODBYE SEARS. YOU HAVE LOST A CUSTOMER FOR LIFE.
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Review
#932945 Review #932945 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Bad quality