The center ring on my burner keeps burning out. The service man is very nice and caring but the problem is not solved.
We bought the stove but did not put it in service for several months as we were building a home. I actually cooked on the stove about 6 months then it went out. It was replaced and then I only cooked on it about 5 months and it went out again. Thank goodness for the expensive service contract.
The customer service rep was not kind but I wasn't either. He told me to read my contract and although it took 5 calls to fix it that only counts as one. In order to qualify for the lemon replacement it must burn out four times in 12 months. We winter away from our home for 3 months each year so that is hard to do.
One thing about it. Don't buy a $1999. stove from Sears and expect it to work.
Although it has the Sears name the rep told me Sears has nothing to do with it or its parts. Nice to know.