I picked up the phone six days ago thinking I was just booking a simple repair appointment. It has bounced from customer service, to the repair companies, then rejected by electrolux as not their problem, after Sears sent them the request, not once, not twice but three times.
Which seemed to just get lost each time. 22 phone calls, 18 emails and replies later, I have been booked for next Tuesday. That is a full 9 days since the first phone call.
I feel a responsibility to report Sears Canada for dreadful service, and frankly couldn't care less. Never again will I deal with Sears Canada, shouldn't be a problem, they are going under, no?
Review about: Sears Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I liked: No part of the process.
I didn't like: Sears.