went in for 2 tires oil change and alignment, first I had two service people fighting over who's customer i was (commissioned sale) I got a hold of the manager and told him no-one should be put in this situation.with the fighting going on I missed going to the movies with family.
next I was told about 1 1/2 hours for completion. 4 hours later they told me that they broke the stud off one of the wheels and were having a had time replacing it. after asking why no explanation was give after repeated time, at 4 1/2 they told me the car was ready when I asked if the oil change and alignment were completed they said NO when I ask what they were doing all this time nothing said.
the auto manager ran out when things started to get heated there.I when to the management office to complain and was told to refer to auto manager who was gone
Called sears corporate to Complain, person asked if they could call back they would get to the bottom of this NO CALL BACK 1 week now think they'll call back?????