Not resolved

Like a previous customer complaint, I have had a defective laundry washer (Kenmore) for over 2 months. and I am still within the first year MFG Warranty Period.

Have had to endure a minimum of 4 Service Calls (per MFG warranty requirements) and yet the machine is still not right...loud as heck during agitation wash cycle.

Techs all say it's fixed and yet it is is a Lemon and they know it, but have stalled replacing it for over these past two months.

I "had" been a loyal Sears/Kenmore appliance buyer for nearly 40 years...NO LONGER!!!!!

The Customer Solutions Department is a joke, and as per the previous similar complaint, each time I've had to schedule another service visit it 10-14 days out.

If I ran my business like Sears runs their Customer Support, I would be out of business............

Product or Service Mentioned: Sears Customer Care.

Reason of review: Warranty issue.

Monetary Loss: $450.

Preferred solution: Deliver product or service ordered.

Sears Cons: No support - does not stand behind what they sell.

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