Pine Hill, New Jersey
Not resolved
3.3
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Ease of Use
Exchange, Refund and Cancellation Policy
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I have some rental properties I needed a refrigerator for one. I went online and ordered it from sears.....

wow what a night mare. I called 3 times to make sure they would not get confused... First of all the customer service just hangs up on you because they do not understand English. I have nothing against foreign people.

My wife is from another country. But she is not answering the phone and trying to help customer issues. I instructed the lady on the phone 3 times to not take my old refrigerator...... and please use my extended water line I just bought.

Well I guess she put in the notes the opposite because the took my refrigerator and my water line.

It really is like dealing with a bunch of nitwits....

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Full refund.

I liked: It was easy to order online.

I didn't like: Installation and delivery.

Company wrote 0 private or public responses to the review from Oct 17, 2016.
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