Pine Hill, New Jersey
Not resolved
3.3
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
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Value for money
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I have some rental properties I needed a refrigerator for one. I went online and ordered it from sears.....

wow what a night mare. I called 3 times to make sure they would not get confused... First of all the customer service just hangs up on you because they do not understand English. I have nothing against foreign people.

My wife is from another country. But she is not answering the phone and trying to help customer issues. I instructed the lady on the phone 3 times to not take my old refrigerator...... and please use my extended water line I just bought.

Well I guess she put in the notes the opposite because the took my refrigerator and my water line.

It really is like dealing with a bunch of nitwits....

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $600. njkevin1114 is overall dissatisfied with Sears. The most disappointing about sears customer care at Sears was installation , but reviewer liked it was easy to order online. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Sears.

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