I have some rental properties I needed a refrigerator for one. I went online and ordered it from sears.....
wow what a night mare. I called 3 times to make sure they would not get confused... First of all the customer service just hangs up on you because they do not understand English. I have nothing against foreign people.
My wife is from another country. But she is not answering the phone and trying to help customer issues. I instructed the lady on the phone 3 times to not take my old refrigerator...... and please use my extended water line I just bought.
Well I guess she put in the notes the opposite because the took my refrigerator and my water line.
It really is like dealing with a bunch of nitwits....
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $600.
Preferred solution: Full refund.
I liked: It was easy to order online.
I didn't like: Installation and delivery.