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3.2

I have been dealing with Sears since September 7th trying to get a washer/dryer combo unit picked up and a washer dryer set delivered. I have been on the phone on and off for over 12 hours and talked to about 25 people and still no resolution.

But they have charged my credit card twice! I have never been more frustrated at a company than I am at Sears.

When(hopefully soon) this episode is over, I will NEVER set foot inside a Sears store or order online again. I will be closing my Sears card also.

Reason of review: Problem with delivery.

Location: San Jose, California

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Jaina_J.dc1

Thank you for sharing your time and experiences. Immediately dispute both charges with your financial institution and have them perform a chargeback for both.

There are fraud investigation and fraud prevention team with each who will thoroughly investigate and rectify these charges and hold Sears/HSC completely accountable. As a Fraud Analyst, we work each case diligently and thoroughly and can give you full assurance your issue is a top priority.

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