Sears is not the company my parents and grandparents once knew. I've always bought appliances from them and over the last 5 years its been a horrible experience.
They will do everything in their power to not give you the service you paid for! They'll give us an appt. in a 4 hour window and then call 2 hours into that window and say the repairman called in sick and they can't come out. But this is after we've taken the day off work to wait for the repairman.
So its much worse than just not fixing the appliance because we've lost money from not going to work. I'm currently going to the city courthouse to get the paperwork to sue them.
I'm also putting a call into the news organizations to let them know about this. :(
Monetary Loss: $1500.