I bought a refrigerator about 2 years ago, french doors, ice and water thru door, freezer on bottom. Service men have been out 12 times each time charginging someone close to three hundred dollars per visit.
I paid 1100 dollars I believe on Black Friday. I had purchased their service agreement. Only to find out that either they don’t know how to repair the refrigerator or they are dishonest and pretending that it is fixed each time. They now tell me they will give 500 dollars towards a new refrigerator.
My refrigerator is only about 2 years old and now probably sells for 1500 or 2,000 because it is not Black Friday and am being told that I have to pay the difference. Each time they have come out I have to stay home and wait they order parts and take most of them back. Then I have to wait for them to reorder parts and come back again. I even found that one of the techs threw the part out that is the new part that was ordered.
Sears is doing badly because this has to be corrupt.
They definitely are not the company they were years ago. By the way my refrigerator is still not repaired.