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Just drove 8 miles each way to pick up an item from sears that I saw on line. No where near the description on their site.

Talked with managers and got a sorry. Big deal. So I call the customer service number and waited for 12 minutes just to get to somebody that said sorry again. Even though they had the ability to fullfill the order, they wouldn't.

Never go to Sears. The reconditioned tool kit was discounted and advertised as including a drill, saws, batteries and an impact but the set didn'y have the drill and only had one of the two batteries described

Monetary Loss: $51.

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It's called "bait and switch" and it's illegal in most states. Print out the online ad and file a complaint with your state consumer protection agency.

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