Not resolved

Sears failed to deliver the treadmill. We had to *** from work to be here.

When we called we were told they didn't have it in stock. There was no excuse to not call or email and cancel the appointment when they did not have the item in stock. I found the failure to inform us and leave us waiting insulting. The agent gave excuses for Sear's behavior but there was no reason for it.

We rescheduled but we wont purchase again from sears and we will probably leave a bad review. Even with the rescheduled delivery they couldn't guarantee they would have it later.

Reason of review: Problem with delivery.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

I liked: Representative did offer a gift certificate.

  • Selling Not In Stock Items
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