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My 53 week old Kenmore Refrigerator blew the Compressor.The warranty was only good for 52 weeks.

NO GRACE period. Part is covered but not labor now. Part has been on order for two weeks and SEARS can't find one, maybe two more weeks before it gets repaired. Had to rent a unit to keep my family going.

The problems is SEARS don't give a *** about anything, all they say is "we are sorry" I will be out over $500. maybe more but Sears says no compensation, we are sorry. DON'T BUY FROM SEARS.

They made money selling me the unit, but will not stand behind it.Go to HOME DEPOT or LOWES, they will stand behind what they sell.

Review about: Sears Home Services Refrigerator Warranty.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I didn't like: Worst customer service policies, Refusal to fix the problem and lack of caring, No support - does not stand behind what they sell.

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Anonymous
#1369525

The worst part is the tech probably diagnosed it wrong.It probably doesn't need a compressor.

Then they are going to cut your system apart and install it only to find that it doesn't fix the problem.

Good luck with this.Rochester NY

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