Bought a washer from them a couple of years ago. It broke within 3 months.
It took them over 7 months to fix the problem by replacing the machine. Now less than 2 years later the new machine is broken and they have conveniently lost all record of my service agreement.] Two washers, two years, two pieces of junk, and not even the same model or even brand of washer. Watch the reviews on their site too, they shuffle models around.
The first washer we had was discontinued in the first year, now the Samsung that they replaced it with is discontinued as well. If you are reading a review on a model that is less than a year old, your not getting the long term picture.