Not resolved

Sears has not stiffed me TWICE regarding delivery of appliances! I took a vacation day off work on Friday 7/15 to await delivery of a Refrigerator AND a Stove.

We gave our old fridge away so we had "nothing" in the house and we disconnected our gas stove to make it easier for the delivery team. However, we were informed Friday around 12:00pm that a delivery person was injured and they were unable to deliver the items until Sunday 7/17. So we cancelled our plans Sunday and waited for our delivery. We called around 1:00 pm and were advised "we were next on the delivery run and should have the products by 3:00 pm.

By 5:00 pm we were wondering if they were lost so we called AGAIN only to be told NOW they couldn't deliver to us until Tuesday 7/19! I work an hour and a half away from my home. I asked for after 5:00pm delivery. I was advised they can not guarantee that time slot.

The customer service with Sears delivery team is horrible.

We are currently checking prices and delivery options with other venues.

Product or Service Mentioned: Sears Delivery Service.

Company wrote 0 private or public responses to the review from Jul 17, 2011.
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