Not resolved
Customer service
Product or Service Quality

Update by user Aug 19, 2015

We are still waiting to have the brand new fridge repaired. They rescheduled the appointment, then sent the wrong part, then rescheduled again.

Original review posted by user Jul 06, 2015

We purchased a Kenmore Elite 24 cu.ft. Bottom Freezer refrigerator, model# 78043, in Feb, 2015 and installed it in late April, 2015 for our new kitchen renovation.

We loved the appearance of the unit and the space available inside. We had been noticing for the past 3 or 4 weeks that our food was going bad and an unusual odor inside. At first, we thought we had just purchased some out of date food. We placed boxes of baking soda inside for the odor.

We installed a refrigerator thermometer inside both compartments and began monitoring the temperatures. The temp range in the fridge was 43 - 54 degrees, and the freezer was 6-20 degrees even though the settings were at the recommended 0 and 37. Please be aware if you purchase this unit that the display only shows the setting temps, not the actual temps. Two months after being put into service, this unit has stopped cooling the refrigerator/freezer compartments adequately.

In the end, all of our food had to be discarded. Initially, Sears service suggested they would replace the defective unit because it was so new, then said we had to schedule a service call 22 days from now.

We purchased this item based primarily on the Kenmore name. That was obviously a mistake.

Reason of review: Damaged or defective.

Monetary Loss: $1300.

Preferred solution: Deliver product or service ordered.

I didn't like: Lack of accountability.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like