Bought a threadmill from sears.com on June 16, 2013. Set up a delivery date of June 28.
(That was the first available date). Received a phone call on Thursday evening about delivery and set up. My two hour window was for 9:45 to 11:45 am. I called the delivery service center to let them know I had a meeting that I had to leave for by 11:45 am but I would return by 1:30 pm.
I was assured that this would not be a problem. After waiting all morning for my service I left for my meeting at 11:45 am. At 11:52 am I received a call that the delivery team was 10 min away. I told them they would have to come back after 1:30 pm.
They assured me that would not be a problem and to call when I got home. I called at 1:30 pm and was told I would have to reschedule for July 5th. Sears said the truck was now out of the area and refused to have them come back. I spent 3 hours on the phone with sears that day talking with people I could barely understand.
At one point a consumer service manager from the delivery department told I could not talk to her supervisor because she did not take phone calls from consumers. Told her I would love that job. I gave up on delivery service department and called sears.com. After talking to a manager I managed to get the delivery charge refunded.
Took three hours and 7 people to get that done and I still have to wait another week for my delivery. I am seriously considering just canceling the whole order.
Product or Service Mentioned: Sears Delivery Service.