I have a maintenance contract. First appointment, Tech needed to order part.
2nd appointment, tech told me it was a two man job, so sorry!
3rd appointment, I told dispatcher that it would take 2 techs. Tech called en-route and said he was alone and that he couldn't do it! While in the bathroom an hour later, phone rang. I missed call and called back within 3 minutes. Dispatcher told me I FAILED TO RESPOND and that the tech was no longer in the area!!! (Wow, must be Batman!)
I have rescheduled YET again. I have missed 16 hours of work waiting for these idiots.
Monetary Loss: $240.