After three visits and 900 dollars my mower is still broke. First it was a switch, then a harness, then a clutch and now who knows what.
I have a zero turn that is 4 years old with low miles. The so called service department tells me I have to wait another week to have someone out to fix it again. No compensation for the time I have a spent waiting from 1 to 5 each time they have come out. The people at the service/scheduling department are great at saying NO or I can't do that...
they are horribly trained at providing actual customer service. No control and no ability to make it right. Sears should give these people some leeway in making decisions to keep clients. I asked for a refund for the last visit...which included a 400 part I didn't need and was told they couldn't refund.
Absolute worst service I have ever had. If not for the mower being so new and with few hours, I would dumpt it and buy a different, more reliable brand.
Monetary Loss: $4500.