Time to move on from Sears
I have been a faithful sears customer for years. "Entire kitchen full of new appliances".
So i come home 0611/2018 and my under microwave lights are out.
I pulled the bulbs, called Sears Parts and ordered these 2 little bulbs "$56.78" . During the delivery time i saw them at bulbs and more for $8.00. I bought them right away and when i got home the Sears package was there. I took the unopened package to USPS and returned to sender.
A few days later i called the parts line and the Philippines answered....
I advised them everything i just typed out, and the rep on the other end of the line would keep asking me the same question in a language i cannot understand. after being thoroughly frustrated i asked for a manager stateside- she argued for a bit then placed me on hold and i believe she gave phone to her cubicle neighbor because she came online rude, would not give me a name or operator id PLUS would not transfer me to any manager. THE ONLY GOOD THING IS, the parts/fix it shop for sears here in JAX stated that they cannot locate the package and instead of losing customers they will refund the amount if i drive by.
THANK YOU AMERICAN REPS!!!!! Will have to stop using sears as they are shipping all assistance offshore to people who hate us and are rude.
Reason of review: Poor customer service.
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...and that's only the beginning. This is not the Sears of our childhoods and early adult lives.