Whitehall Mall, 1259 PA-145, Whitehall, PA 18052, USA
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purchased 4 tires online,,the price was good and the install package ok....when they came in, th e service dept did contact me and set up an appt......i was on time for the appt.but they weren;t...2 plus hours later the car was still not in....apparantly the battery business is more lucrative...i complained and the car was moved inside....i was told i was next....well i then watched a car parked next to mine get taken ....i did not plan on spending my day there and had an appt elsewhere......so i rescheduled....the next appt came and i was on time.....they were close but could not find the tires....took half an hour to find them... and the the tires were installed,also had an alignment....all is well..not...the next morning the left front tire was flat.....took it off checked for nails...nothing...called to say i was coming in....the car was to be used that day....turns out the tire was installed on a rim where the bead area was not cleaned and it did not seat...also no new valve stems installed...another trip to sears..with the tire.....so we now have one tire with the rim area cleaned and a new valve stem....i was told they were ala carte....not what it said online.....all in all was a mess...no wonder the company will go away....what a shame....

Review about: Sears Tire Installation.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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