Customer service
Product or Service Quality

I made an appointment last week to have my tires rotated. Thursday at 9:00 A.M.

Got there at 8:50. The person serving me told me it would be an hour and a half to have my tires rotated. He said he had only one lift and it was being used. I looked in the shop and several lifts were there unused.

I asked the guy and he said only the lift being used could be used for my car. This is rediculus. Any lift can be used. Even a floor jack could the job.I walked out of there at 10:52.

Almost two hours to rotate my tires? Guess what Sears, I will never go back to your store for "any" kind of service ever again.

Oh! also, my driver's door was covered with grease from the unprofessional technician.

Review about: Sears Tire Rotation.

Reason of review: Poor customer service.

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