1.0
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Customer service
Product or Service Quality
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I made an appointment last week to have my tires rotated. Thursday at 9:00 A.M.

Got there at 8:50. The person serving me told me it would be an hour and a half to have my tires rotated. He said he had only one lift and it was being used. I looked in the shop and several lifts were there unused.

I asked the guy and he said only the lift being used could be used for my car. This is rediculus. Any lift can be used. Even a floor jack could the job.I walked out of there at 10:52.

Almost two hours to rotate my tires? Guess what Sears, I will never go back to your store for "any" kind of service ever again.

Oh! also, my driver's door was covered with grease from the unprofessional technician.

Product or Service Mentioned: Sears Tire Rotation.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Apr 20, 2017.
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