Not resolved

Sold me a John a couple of years ago-no record of installation. No record of warranty -no longer wanting to provide service bounces around phone system 24 times -5 people did not know they had customer service or even what a toilet was-I am not making this up. No help no scene anyone understood the English language -no sense of what dept was right and constant *** questions.Got reffered to the head guy and left him a message no call back of course-what should have taken 5 minutes took two days-pitiful-a simple we dont do this work would have surficed -but no we had to run around-dissconnected three times on the *** of success

This reviewer shared experience about warranty issue and wants this business to "warrenty info". This person is overall dissatisfied with Sears. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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