Summary : Online agent told a customer to do their job of sorting out a missing order I placed an online order on 1/24, and it was supposed to be ready for pick up in store on 2/21. On 2/22, the status is still "Processing for Store Pickup".
So, I talked to an online chat agent (Giovani). He told me the package is shipped to the store, and that I should call the store to sort it out. This is ridiculous!
It is the job of the company to sort out the orders, and have it ready for pick up on time. The chat agent should have created an inquiry case and have the appropriate department communicate with the store.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Order processing issue.