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Bought a tool box bottom at $ 19.97 on Friday and was suppose to be picked up at merchandise pickup set for that Monday- I made sure and was reassure by the sales associte that the box would be pickied up and placed in merchandise pickup. At the sametime I was told I could pick the item up earlier.

Well I was able to stop by on Sunday but no box could be located upstirs or in the tool dept. The guy said he could only do a refund-At that point I assured the associate that I would explore different aveues. He took my info for a manager to contact me butb no call.

The following Friday I received a automated call that my item was available for pickup, but as before nothing was available and the info was takened again. Still have not received any responses from Sears # 1294

Product or Service Mentioned: Sears Manager.

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