I tried to return a 1/2" ratchet that my elderly father had given to me for Christmas. I wanted to return it because I had already purchased one.
I was told without a receipt there was nothing they would do. The ratchet was in its original package and not opened. All I wanted was store credit. One of the department managers said if I had my fathers e-mail address he may be able to help me.
My father is 85 years old he does not use e-mail. Any way why would they credit me if he had a e-mail address?
I was told they could look up the purchase. I have never been asked for my e-mail address when purchasing anything fro Sears.
Product or Service Mentioned: Sears Manager.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $35.
Preferred solution: Full refund.
Sears Cons: Return policy.