Not resolved
Customer service

Took two broken craftsman screwdrivers in to local store to get them replaced on 11/22/2017.Salesperson said store was closing and they didn't have any inventory so product would have to be shipped to me.

I said no problem and while I was there I bought another tool I needed. On 11/28 I got a big box in from Sears,invoice on the outside said two screwdrivers but inside was a pair of size 8 shoes and no screwdrivers. I called customer service and could barely understand the person but thought I had it corrected and they would send out my two screwdrivers. Well I called back again today and it seems they billed me for the screwdrivers and after I complained they supposedly are going to reimburse me and not send the screw drivers.

They sent an email saying I would have to re-order them online! Tell me how after I already turned in the broken ones, I can get them to replace them now?

This is why Amazon is killing these companies.A complete mess.

Review about: Sears Customer Care.

Reason of review: Order processing issue.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

I didn't like: Overall experience.


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