TOTAL RIP OFF... I've had my Kenmore washer now repaired twice due to the same problem.
The part in question is a "lid switch", and based on feedback in the web, other people have had the same problem with this part breaking. So it first broke in 2003 -- and my total repair bill (with parts) was about $103. Then it broke again in 2012, and the repair bill jumped to about $200 . Okay, I know there is such a thing as inflation, but for prices to nearly double in nine years is a joke.
The part in question was about $16 in 2003 (supplied by Sears) but in 2012, they charge me about $58 for the same part -- it tripled?. So I Google for the part, and nowI find it for under $10 in year 2012! It is even sold for about that low price on Sear.com's web site. Unbelievable.
Oh, the the guy was done with the work in under 20 minutes to give you an idea of how simple the job was. So I called Sear to complain, and they said they'd have someone call me back.
They never returned the call. Sears violated my trust with them.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $100.