Ordered a treadmill online in November with an expected delivery date of 12/13. Sears called me every 3 days to delay the delivery, each time assuring me that "This will be the last delay.
The delay is because of the manufacturer." After 4 rescheduling calls, a 5th call advised me that the item was no longer available and I should choose a different item. So no Christmas treadmill for my family this year. Sears customer service reps apparently don't have any accurate info to give to paying customers.
I don't see why the reps couldn't have told me this 1, 2, or 3 weeks ago. This was a very time wasting experience.
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $100.
Preferred solution: I want the upgraded model for same price..
I didn't like: Delivery experience, Service, Poor customer service.