Service guy came spent 5 minutes or less. He did not leave a list of things he checked or serviced, nothing to sign or review, just said goodbye and walked out.
He must have adjusted the belt, now the belt is running to the left side and has a rip in it plus there is oil all over the right side of the belt. It is also making a clunking noise. We have had a service agreement on this treadmill since 2010 and always paid to update it each time it expired. Before the service guy came the treadmill was working fine.
In the past the service guys spent about an average of 45 minutes checking out the treadmill and when they were done we got a copy of all the things they fixed, replaced or adjusted and signed a copy of the list. I have pictures of the things mentioned above.
It is a shame because now we are leery of using the treadmill because of the belt tear and the oil. Need a course of action to get it fixed.
Product or Service Mentioned: Sears Treadmill Repair.
Reason of review: Poor customer service.
Monetary Loss: $700.
Preferred solution: Let the company propose a solution.