West Hartford, Connecticut
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We purchased a $1,400 Kenmore 24.7 cu ft. Bottom Freezer Refrigerator Model 795.7102 on 4/22/2011 from Sears in West Hartford Ct store.

Compressor went on it, stopped cooling on 7/10/16. Sears said they only warranty it for one year so buyers beware. Sears will do nothing to repair it except want me to pay over $800 plus the cost of compressor to have it repaired. Most refrigerators last 20 plus years.

I will never buy anything from Sears again!!!!

I will tell everyone I know never to buy or do business with Sears. Also watch out they will try to send a repair person out only to tell you they cant fix it because they didn't bring the parts needed and then charge you $100.00.

Product or Service Mentioned: Kenmore 7957102 Refrigerator.

Reason of review: Warranty issue.

Monetary Loss: $1400.

Preferred solution: Repair at no cost to us..

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Anonymous
#1214972

Fridges used to last 20 years. They don't anymore.

The demand for cheaper prices has led to lower quality construction. No store or manufacturer is going to do anything for you 5 years after purchase.