Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

We purchased a $1,400 Kenmore 24.7 cu ft.Bottom Freezer Refrigerator Model 795.7102 on 4/22/2011 from Sears in West Hartford Ct store.

Compressor went on it, stopped cooling on 7/10/16. Sears said they only warranty it for one year so buyers beware. Sears will do nothing to repair it except want me to pay over $800 plus the cost of compressor to have it repaired. Most refrigerators last 20 plus years.

I will never buy anything from Sears again!!!!

I will tell everyone I know never to buy or do business with Sears.Also watch out they will try to send a repair person out only to tell you they cant fix it because they didn't bring the parts needed and then charge you $100.00.

This person wrote the review because of warranty issue of kenmore 7957102 refrigerator from Sears. Reviewer claimed that he or she lost $1400 and wants Sears to "repair at no cost to us".

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Sears for you to read. This information may help you with your purchase decision.

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Janesville, Wisconsin, United States #1214972

Fridges used to last 20 years.They don't anymore.

The demand for cheaper prices has led to lower quality construction.No store or manufacturer is going to do anything for you 5 years after purchase.

You May Also Like