Not resolved

The washer I own, has had repeated service calls and the gear case has been replaced 5 to 6 times, as well as, the motor. Have a master service agreement but because there hasn't been 4 repairs (same) in 1 year, I cannot get any satisfaction in having it replaced.

They shove the ser. agreement on you but aren't reasonable in considering your problem. They sound like robots when they talk to you and the call always end in frustration and me getting mad. Great customer service.

Why can't they consider the customers position? I have been a loyal customer for almost 50 years and have been very loyal but where is Sears loyalty? Even though they stick by their policy don't they realize not every repair is cut and dry as they want it to be. No latitude is shown.

When will they learn how to treat customers and actually listen to them.

Maybe, when they close their business.

Product or Service Mentioned: Sears Repair.

Monetary Loss: $600.

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