Oct. 11th I placed on order online for a new washing machine. My card was charged immediately on 10/12. I chose the 31st of Oct. for delivery. It is now the 31st, 3 weeks from the purchase date, and I had not received a call to confirm delivery.
Called Sears to confirm delivery and was told the following: Your appliance will not be delivered today, it is currently sitting in our warehouse, it was scheduled to be picked up by a contracted 3rd party for delivery but they never showed. I asked if he could contact them directly and was put on hold while he contacted the warehouse, when he returned I was told he was able to contact the delivering party and that they would pick up my appliance from the warehouse but could not tell me when it would be delivered but "probably" sometime this week.
I arranged to stay home from work today because today was the agreed upon delivery date but apparently once sears has your money they could care less when your already purchased appliance gets delivered. Extremely dissatisfied with Sears. Will never spend another dime with Sears again.