Costa Mesa, California
Not resolved
1 comment

1 year old Kenmore fridge $2500 purchase (LG), compressor failed when the fridge was 1 year old. I’m told I need to wait 3 weeks for initial service and will most likely need to wait a further 3 weeks for repair.

No extended warranty means no options. This issue with the compressor is a known issue that should be recalled! I’ve had so many frustrating phone calls that lead to nowhere and I’m at my wits end here. I’m told by others that the new compressor will probably last a year and then I’ll have to go through this again!

If anyone knows of ANYTHING i can do please advise! 2 months with no refrigerator is just unbelievable!!

Product or Service Mentioned: Sears Refrigerator Repair.

Reason of review: Poor customer service.

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Anonymous
#1573076

I am going through the same thing - 6 service calls, three replaced parts including compressor and it lasted a week. Getting results here is absolutely impossible.