Hello, today I was shopping at your Sears store located in Jersey City New Jersey. I was looking to purchase impact screwdriver bits and possible bit sets.
I had a female associate assisting me since the store had many selections. As I was asking the female associate questions about the products available in the store and the store manager...James Kiernan walked over and made a rude a vulgar statement towards me. He said that "I shouldn't be talking to her because they are in the middle of inventory recounts." Off all the years that I have shopped AND worked in a retail environment I have never heard such a statement directed towards a customer. It was very condescending, unprofessional, embarrassing and uncalled for.
To compound the matter even further another associate had over heard the comment and I felt embarrassed. Now I don't want a gift card..a discount coupon..or any other type of compensation.
What I want is an apology for the remark and action taken against the store manager...James Kiernan. Rest assured that I will not be shopping at that location anymore and I will be letting this negative experience be known on every major social network that there is.