The refrigerator was not cooling as of July 20. Sears wouldn't send someone until 7/24.
I made an issue as my husband was having surgery on the 24th so they sent someone on the 22nd. The part never arrived so no repair on the 25th. Technician was here yesterday, it is not cooling sufficiently. Numerous phonecalls, numerous different stories, have spoken to National Consumer Relations, Rapid Response, One Source, etc.
and they all make promises that are not kept. One Source first contact didn't even set up a file for me. I did get someone at One Source to set up a file.
Issue is open.
Product or Service Mentioned: Sears Repair.